IT support in Woking
Whether you’re looking for fully managed IT support, specialist cybersecurity services or support with migrating over to the cloud – ramsac can help.
Acting as an extension of your team, we can offer around-the-clock, jargon-free IT support for your Woking business or charity.
Whether you’re based in the heart of Woking, Knaphill, St Johns or beyond, we truly understand the unique needs of every client here at ramsac. That’s why we our three-tier totalIT solutions strategically deliver what you really need, and when you need it.
Features of our IT support services in Woking
By working with a local IT company like ramsac, just a short drive from Woking, you’re able to experience a support service that truly understands the individual needs of your organisation. No matter the industry you operate in, our experts will offer objective guidance to ensure you experience minimum downtime.
- Remote access allowing us to take control of your computer, resolving the issue for you to see live
- A dedicated IT manager
- Experience regular input on overall strategy and decision making
- Fixed monthly fee, with no hidden add-ons
- Secure web portal to observe the work we’re carrying out for you
- We can offer fully managed IT support with around the clock server and workstation monitoring
- UK-based technical support, based just 30 minutes from Woking
- Approachable advice, available 24/7 with certain totalIT options
- Certified IT experts who specialise in Microsoft, Citrix, Apple, Dell, HP, VMware & Veeam
Local IT support services for Woking organisations
Our totalIT solutions are available in three progressive tiers. We can offer support around the clock for a fixed monthly cost.
Microsoft 365
Migrate your team over to Microsoft 365.
Projects & consultancy
Constructive and neutral IT guidance for projects.
Cybersecurity
Safeguard your business and your people.
Cloud Migration
Assistance through each step of the cloud migration progress.
totalIT from ramsac: Additional IT support for your internal IT experts
Working as an extension of your internal IT team
Our additional IT support acts as an extension of your IT team, not a replacement. Our experts are well versed in working with internal IT teams, so are able to easily fit in where required, allowing us to offer additional resources and specialisms where required.
Supporting project planning
From independent advice to peer reviewing a project before it goes live, ramsac are here to help in any way we can.
Technology implementation, upgrades & management
We’re able to provide assistance with upgrades including Microsoft Exchange and Microsoft 365, alongside the implementation and management of VMWare & Citrix technology.
Independent audits
Our experts will audit your current IT infrastructure to demonstrate areas for potential future development and areas of risk that need to be addressed as soon as possible.
Data security
If you need help with data security, ramsac’s information security consultants are able to provide independent advice on data protection and system integrity.
Protect your Woking business with totalIT from ramsac
totalIT is a scalable, managed IT service built to guide and support large and enterprise-level organisations as they grow and evolve. It provides full flexibility and choice, with three progressive tiers:
- totalIT essentials
- totalIT secure
- totalIT premium
Each tier allows you to begin with the service that suits your current needs and scale seamlessly in line with business growth.
Both totalIT secure and total IT premium are specifically designed with large and enterprise-scale businesses in the mind. Acting like your fully-managed IT department, totalIT provides day-to-day helpdesk support, dynamic system monitoring, advanced cybersecurity, strategic IT planning and everything else you need to keep your people productive, your systems resilient and your data safe.
Managed IT support for Woking organisations
Recommended for:
Organisations that need a reliable IT foundation
totalIT essentials is a solid foundation for businesses seeking trusted, proactive fully managed IT support. It delivers all the core services you need to keep your team productive, including reliable helpdesk access, regular patching, and detailed reporting.
Our core service
Recommended for:
Organisations that prioritise security and data protection
totalIT secure is built for organisations that prioritise strong cyber protection. Alongside day-to-day support, it includes 24/7 monitoring, backups, vulnerability management, and regular resilience reporting — giving you complete confidence that your systems are protected.
Recommended for:
Organisations in regulated sectors that need proactive protection & education
totalIT premium offers the ultimate level of IT partnership. Building on the features of totalIT secure, it adds strategic consultancy, dedicated on-site support, advanced planning, and compliance management for a fully comprehensive and proactive IT management solution.
totalIT service levels
Protect your assets with our totalIT service offerings
TotalIT essentials
Optional add-on available with IT roadmap planning (quarterly)
- Technical updates & system development (2 hours per month)
- User & access management including Microsoft 365 licence management
- Expert-led, jargon-free support
- Backup monitoring & Microsoft 365 cloud backup
- Live system compliance reporting
- Interactive support portal
- Strategic guidance and third-party renewals management
- Quarterly business review
Unlimited helpdesk
08:00/18:00 Monday–Friday
Our core service
totalIT secure
Includes everything in the TotalIT Essential package, plus:
- Technical updates & system development (4 hours per month)
- Third-party software patching
- Third-party software vulnerability management
- Priority one issue – inclusive call outs
- 24/7 end user device security
- 24/7 identity threat response security
- 24/7 information and event management security
- End user security awareness training (monthly)
- Cyber awareness training and phishing tests
- Quarterly 365 security report
- IT roadmap planning (quarterly)
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
totalIT premium
Includes everything in the TotalIT Essential package, plus:
- Annual in-person cyber awareness briefing
- Annual IT policies review
- Risk management & reporting
- Security gap analysis and cyber certification fee
- ISO 27001 gap analysis
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
Available add-ons:
- Dedicated senior consultant days (weekly, fortnightly, monthly or quarterly)
- Out-of-hours firmware patching
- Monthly IT planning meeting including IT roadmap management
- Onsite support consultant visits (daily, weekly, fortnightly or monthly)
Benefits of our IT support services in Woking
Our IT expertise helps organisations stay safe and efficient in the Woking area and beyond. We can offer jargon-free support, 24/7, and assist you whenever you need us.
Based just a short drive away from Woking, our location means we truly understand the challenges your local business or charity faces.
Our proximity also enables us to be with you in a short amount of time, so no matter the problem, you can rely on us to be there to get you back up and running in person.
Not only that, but by working closely with your organisation, including your internal IT team, you can truly experience the full value of your investment.
- Stay cyber-secure and minimise downtime for your organisation
- Provide smooth and simple communication for your remote and office-based staff
- Hit and exceed business goals
- Improve productivity and efficiency for your organisation
- Discover the power of Microsoft from the experts
Why choose us?
Reliable
We’re proud of our continued high levels of service for over 30 years
Flexible
We provide a flexible approach no matter what we do, so you can be sure our service meets your needs
Friendly
We’re always on hand for an approachable, jargon-free chat
Our clients want reliable, effective IT support
Here’s what they said about working with ramsac.
- View case study: Emerging Futures
“totalIT has reduced our level of risk significantly and completely removed the burden of endless worry about managing our IT infrastructure.”
- View case study: Guy’s and St. Thomas’ Charity
“The main benefit of using ramsac is having people who are normal, human, friendly, and knowledgeable giving us great IT support.”
- View case study: The Nuffield Foundation
“It was really clear about 2 minutes into our first meeting with ramsac, we knew they were the right supplier for us. It wasn’t even a question.”
Get directions from Woking to ramsac
ramsac ltd
Compton House
The Guildway Campus
Old Portsmouth Road
Guildford, GU3 1LR
England
