IT support in London
With our IT service, your business can gain valuable support in all areas of IT, as well as:
- Compliance with GDPR
- Cloud migration
- Cybersecurity
- Microsoft 365
- …and more
Every business is unique. That’s why, we offer a flexible and reliable approach to managing your needs, whether it’s supporting your overall business strategy, or helping enhance the productivity of your team. We work with businesses to help nurture their goals, providing valuable IT expertise when it matters most.
Features of our IT support
services for London businesses
For many London businesses and organisations, partnering with an IT support specialist is mission-critical to ensuring communication and collaboration is streamlined in an increasingly remote world. Not only this, you need to ensure that any problems that arise are resolved swiftly to reduce downtime and keep your business on track. With totalIT from at ramsac, your business can benefit from:
- Remote-access support or help on-site
- A dedicated, expert IT manager for personal support
- Access to strategic input to inform your IT processes
- No hidden or extra fees
- All of your tasks are completed through a secure web portal, so you can monitor progress.
- Full IT management with 24/7 access and monitoring of server and workstation available
- Technical advisors available to consult on your projects or answer any questions
- Jargon-free guidance from a friendly team
- Certified IT professionals specialising in Microsoft, Citrix, Apple, Dell, HP, VMware & Veeam
Managed IT support services for London businesses
Our complete IT management package, with options for 24/7 support for a fixed monthly fee. Our totalIT services are available in three progressive tiers to suit your business needs.
Microsoft 365
Effective migration to Microsoft 365
Projects & consultancy
Impartial advice for your IT projects.
Cybersecurity
Protection from tomorrow’s cyber threats.
Cloud Migration
Migrate to the cloud with expert guidance.
Managed IT services for internal IT teams
Personalised IT support for your London business
We offer a fully flexible service, meaning we can either work as part of your team, or take full control of your IT needs. If you don’t need or want a full team of experts, we can offer a range of totalIT support options, from project consultancy to cybersecurity.
All-in-oneProject support family
We can consult on a range of projects, even if you only need a sounding board or an impartial reviewer before your project goes live.
Technology integration, upgrades & management
We can help guide routine project upgrades, including technology such as Microsoft Exchange and Microsoft 365. We also help with the implementation and management of VMWare & Citrix technology.
Impartial audits & reviews
We can audit your existing infrastructure or perform reviews to help identify how your business can develop, as well as highlight any risks that might hinder future growth.
Data security & protection
Data protection is key in the modern workforce. So, if your business needs support with data security, our expert consultants can provide independent advice regarding any enquiries you might have.
Protect your London business with totalIT from ramsac
totalIT is a scalable, managed IT service built to guide and support large and enterprise-level organisations as they grow and evolve. It provides full flexibility and choice, with three progressive tiers:
- totalIT essentials
- totalIT secure
- totalIT premium
Each tier allows you to begin with the service that suits your current needs and scale seamlessly in line with business growth.
Both totalIT secure and total IT premium are specifically designed with large and enterprise-scale businesses in the mind. Acting like your fully-managed IT department, totalIT provides day-to-day helpdesk support, dynamic system monitoring, advanced cybersecurity, strategic IT planning and everything else you need to keep your people productive, your systems resilient and your data safe.
Managed IT support for London organisations
Recommended for:
Organisations that need a reliable IT foundation
totalIT essentials is a solid foundation for businesses seeking trusted, proactive fully managed IT support. It delivers all the core services you need to keep your team productive, including reliable helpdesk access, regular patching, and detailed reporting.
Our core service
Recommended for:
Organisations that prioritise security and data protection
totalIT secure is built for organisations that prioritise strong cyber protection. Alongside day-to-day support, it includes 24/7 monitoring, backups, vulnerability management, and regular resilience reporting — giving you complete confidence that your systems are protected.
Recommended for:
Organisations in regulated sectors that need proactive protection & education
totalIT premium offers the ultimate level of IT partnership. Building on the features of totalIT secure, it adds strategic consultancy, dedicated on-site support, advanced planning, and compliance management for a fully comprehensive and proactive IT management solution.
totalIT service levels
Protect your assets with our totalIT service offerings
TotalIT essentials
Optional add-on available with IT roadmap planning (quarterly)
- Technical updates & system development (2 hours per month)
- User & access management including Microsoft 365 licence management
- Expert-led, jargon-free support
- Backup monitoring & Microsoft 365 cloud backup
- Live system compliance reporting
- Interactive support portal
- Strategic guidance and third-party renewals management
- Quarterly business review
Unlimited helpdesk
08:00/18:00 Monday–Friday
Our core service
totalIT secure
Includes everything in the TotalIT Essential package, plus:
- Technical updates & system development (4 hours per month)
- Third-party software patching
- Third-party software vulnerability management
- Priority one issue – inclusive call outs
- 24/7 end user device security
- 24/7 identity threat response security
- 24/7 information and event management security
- End user security awareness training (monthly)
- Cyber awareness training and phishing tests
- Quarterly 365 security report
- IT roadmap planning (quarterly)
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
totalIT premium
Includes everything in the TotalIT Essential package, plus:
- Annual in-person cyber awareness briefing
- Annual IT policies review
- Risk management & reporting
- Security gap analysis and cyber certification fee
- ISO 27001 gap analysis
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
Available add-ons:
- Dedicated senior consultant days (weekly, fortnightly, monthly or quarterly)
- Out-of-hours firmware patching
- Monthly IT planning meeting including IT roadmap management
- Onsite support consultant visits (daily, weekly, fortnightly or monthly)
Benefits of our IT support services in London
Your London organisation can benefit from our no-nonsense IT support service, with 24/7, jargon-free guidance and advice available when it matters most.
Our experts are also on-hand to ensure your systems operate as efficiently as possible with minimal downtime.
- Ensure your organisation remains cyber-secure
- Maintain compliance
- Prioritise business objectives with a unique IT strategy that understands your business
- Enhance the productivity of your business
- Streamline communication between remote and office-based users
- Unlock the power of your IT investments, including Microsoft products
Why choose us?
Reliable
We are committed to providing a consistent and excellent service.
Flexible
We provide fully managed totalIT support that impact your operations meaningfully.
Friendly
We can offer jargon-free, 24/7 support to keep your London business online.
Our clients want reliable, effective IT support
Here’s what they said about working with ramsac.
- View case study: Emerging Futures
“totalIT has reduced our level of risk significantly and completely removed the burden of endless worry about managing our IT infrastructure.”
- View case study: Guy’s and St. Thomas’ Charity
“The main benefit of using ramsac is having people who are normal, human, friendly, and knowledgeable giving us great IT support.”
- View case study: The Nuffield Foundation
“It was really clear about 2 minutes into our first meeting with ramsac, we knew they were the right supplier for us. It wasn’t even a question.”
Get directions from London to ramsac
ramsac ltd
Compton House
The Guildway Campus
Old Portsmouth Road
Guildford, GU3 1LR
England
