IT Support in Dorking
With totalIT from ramsac, you’ll gain expertise and forward-thinking advice in all your IT areas.
We’ll align ourselves with your company values, ensuring that everything we deliver is completely in line with what your company needs, aligning our services to your values and goals at every step.
ramsac doesn’t only deliver managed IT support, we can help you with cybersecurity, cloud migration, IT project management and more.
Here at ramsac, we know that each business is unique. Your business won’t be the same as the one next door, so why should your IT support provision be? Our IT team will work as an extension of your company, providing a truly tailored experience.
What our IT support services offer Dorking organisations
When you work with an IT support company, it’s important that you trust them, as IT support can be business critical, such as restoring internet access or protecting you and staff from a phishing attack. When you work with ramsac, you’ll get:
- Remote access support, so we can help you no matter where you are
- A dedicated account manager to deal with the day-to-day queries and big picture items
- IT strategy input available
- No hidden fees, just one simple to understand cost
- Reporting and monitoring web portal
- We can offer IT estate management with 24/7 monitoring
- High-level technical experts on hand to advise on larger projects and change
- Jargon-free support from a team of knowledgeable and friendly experts
- Certifications across the company in Microsoft, Citrix, Apple, Dell, HP, VMware & Veeam
Managed IT services for Dorking companies
We offer a range of services to businesses based in Dorking. See how we can help you. With totalIT, we can offer unlimited support 24/7 for a fixed monthly fee.
Microsoft 365
Bring your company online with our Microsoft 365 services.
Projects & consultancy
Time sensitive and unbiased advice for your IT projects.
Cybersecurity
Reinforce your defences with leading expertise.
Cloud Migration
Migrate your business to the cloud with our jargon-free advice.
totalIT from ramsac: Additional IT support for internal IT teams
We work as an extension of your team
If you’re short on staff, need parental leave cover, or just want experts in a particular area, our flexible support adapts to what your IT team already has, and builds from there. We know that you might not want an entire IT support division, so we provide the services you actually need.
Future planning
We’re here to listen if you need a sounding board, advice for big project work or conduct quality checks before something goes live.
IT project management and upgrades
Whether you’re refitting out your entire office or want to migrate to the cloud, we can help with Microsoft Exchange and Microsoft 365, as well as implementation and management of VMWare & Citrix technology.
Independent auditing
Our team of unbiased experts can come in and review your existing IT estate, highlighting core areas for development, productivity gains to be made and areas of risk.
Data security
From data porting to secure storage, our team of experts will be on hand to advise on data protection and system integrity.
Protect your Dorking business with totalIT from ramsac
totalIT is a scalable, managed IT service built to guide and support large and enterprise-level organisations as they grow and evolve. It provides full flexibility and choice, with three progressive tiers:
- totalIT essentials
- totalIT secure
- totalIT premium
Each tier allows you to begin with the service that suits your current needs and scale seamlessly in line with business growth.
Both totalIT secure and total IT premium are specifically designed with large and enterprise-scale businesses in the mind. Acting like your fully-managed IT department, totalIT provides day-to-day helpdesk support, dynamic system monitoring, advanced cybersecurity, strategic IT planning and everything else you need to keep your people productive, your systems resilient and your data safe.
Managed IT support for Dorking
TotalIT essentials
Optional add-on available with IT roadmap planning (quarterly)
- Technical updates & system development (2 hours per month)
- User & access management including Microsoft 365 licence management
- Expert-led, jargon-free support
- Backup monitoring & Microsoft 365 cloud backup
- Live system compliance reporting
- Interactive support portal
- Strategic guidance and third-party renewals management
- Quarterly business review
Unlimited helpdesk
08:00/18:00 Monday–Friday
Our core service
totalIT secure
Includes everything in the TotalIT Essential package, plus:
- Technical updates & system development (4 hours per month)
- Third-party software patching
- Third-party software vulnerability management
- Priority one issue – inclusive call outs
- 24/7 end user device security
- 24/7 identity threat response security
- 24/7 information and event management security
- End user security awareness training (monthly)
- Cyber awareness training and phishing tests
- Quarterly 365 security report
- IT roadmap planning (quarterly)
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
totalIT premium
Includes everything in the TotalIT Essential package, plus:
- Annual in-person cyber awareness briefing
- Annual IT policies review
- Risk management & reporting
- Security gap analysis and cyber certification fee
- ISO 27001 gap analysis
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
Available add-ons:
- Dedicated senior consultant days (weekly, fortnightly, monthly or quarterly)
- Out-of-hours firmware patching
- Monthly IT planning meeting including IT roadmap management
- Onsite support consultant visits (daily, weekly, fortnightly or monthly)
How our IT support services benefit Dorking businesses
With our jargon-free solutions, we help businesses across Dorking, Surrey and the entirety of the UK to remain productive on a daily basis.
We’re can offer 24/7 help, working in close partnership with your organisation to maximise your technology.
- Minimise disruption to the business
- Remain cyber-secure
- Stay on top of the latest trends, threats and updates
- Productivity is fully enhanced
- Exceed business goals at every turn
- Unlock the full scope of your Microsoft
Why choose us?
Reliable
We are committed to providing a consistent and excellent service
Flexible
We provide fully managed totalIT support solutions that impact your operations meaningfully.
Friendly
We can offer jargon-free, 24/7 support to keep your Dorking business online.
Our clients want reliable, effective IT support
Here’s what they said about working with ramsac.
- View case study: Emerging Futures
“totalIT has reduced our level of risk significantly and completely removed the burden of endless worry about managing our IT infrastructure.”
- View case study: Guy’s and St. Thomas’ Charity
“The main benefit of using ramsac is having people who are normal, human, friendly, and knowledgeable giving us great IT support.”
- View case study: The Nuffield Foundation
“It was really clear about 2 minutes into our first meeting with ramsac, we knew they were the right supplier for us. It wasn’t even a question.”
Get directions from Dorking to ramsac
ramsac ltd
Compton House
The Guildway Campus
Old Portsmouth Road
Guildford, GU3 1LR
England
