January 2026 – Customer Satisfaction results
Our team performance for December across all our clients is as follows:
We are delighted that 99.6% of our support tickets have been rated positively.
It is really important to us to hear from our customers to understand how we can improve our services and keep delivering great customer service. If you haven’t noticed it yet, you’ll spot the link in our support call closure emails.
Please do take a moment to provide feedback with the click of your mouse. The positive feedback really lifts team spirits, and if we have fallen short, telling us straight away means we can take quick action to make amends!
Our clients want reliable, effective IT support
Here’s what they said about working with ramsac.
- View case study: Emerging Futures
“totalIT has reduced our level of risk significantly and completely removed the burden of endless worry about managing our IT infrastructure.”
- View case study: Guy’s and St. Thomas’ Charity
“The main benefit of using ramsac is having people who are normal, human, friendly, and knowledgeable giving us great IT support.”
- View case study: Reality Finance
“Our approach to cybersecurity has significantly changed since the breach. We have taken ramsac’s advice to go fully cloud-based.”
