Industry-leading managed IT services for large UK organisations
Has your business outgrown your current IT support? Do you need an award-winning IT partner that matches your company goals?
totalIT from ramsac is a flexible, fully-managed or co-managed IT service delivering robust and dependable technology for large-scale UK businesses seeking day-to-day support, advanced protection and strategic guidance. From procurement and delivery to AI-driven cybersecurity and ongoing remote support, we manage all your IT needs, 24/7.
We understand that large organisations with complex IT estates often require increased levels of support and data protection. It’s essential for keeping operations running smoothly and projects on track. totalIT is a truly agile and adaptable managed IT solution available in three distinct options. We’ll support and protect your current team, adapt to business changes, and deliver dynamic IT services tailored to your specific needs so that you’re future-ready.
Key features of totalIT from ramsac
totalIT is a scalable, managed IT service built to guide and support large and enterprise-level organisations as they grow and evolve. It provides full flexibility and choice, with three progressive tiers, which can be tailored to work either as a sole provider, or as part of a co-managed service alongside in house IT professionals:
- totalIT essentials
- totalIT secure
- totalIT premium
Each tier allows you to begin with the service that suits your current needs and scale seamlessly in line with business growth.
Both totalIT secure and total IT premium are specifically designed with large and enterprise-scale businesses in the mind. Each provides day-to-day helpdesk support, dynamic system monitoring, advanced cybersecurity, strategic IT planning and everything else you need to keep your people productive, your systems resilient and your data safe.
Managed IT services created for today’s large enterprises
Recommended for:
Organisations that need solid IT foundations
totalIT essentials is the perfect foundation for small businesses that require reliable, proactive IT support. It covers the basics from dependable helpdesk access to routine patching and comprehensive reporting, and also includes all the essential services your business needs to stay efficient and productive.
core service
Recommended for:
Organisations that value security & protection of data
totalIT secure is built for organisations that put cybersecurity first. In addition to comprehensive day-to-day IT support, it provides 24/7 monitoring, secure data backups, vulnerability management and regular resilience reporting. With totalIT secure, your systems and data are protected against today’s evolving cyber threats.
Recommended for:
Organisations in regulated sectors that need proactive protection & education
Designed for the UK’s ambitious companies working in fields where regulation & compliance is paramount, totalIT premium offers the highest standard of IT partnership. Building on the strengths of totalIT secure, it adds strategic consultancy, dedicated on-site support, advanced IT roadmapping, complete compliance management and more. totalIT premium is the smart, future-ready, fully managed IT solution.
How totalIT from ramsac supports large and enterprise companies
Fixed costs
Simple budgeting with fixed-cost managed IT services
Full IT support
24-hour support and system monitoring
IT strategy
Full strategy review with clear IT roadmap
24/7 help
Continual support for UK and global offices
Dynamic focus
Updates, patching, and new user management
Dedicated manager
Account manager assigned to your business
Benefits of managed IT support for large UK businesses
Large and enterprise-level organisations depend on round-the-clock IT support. ramsac has a proven track record in managing complex IT environments with full cybersecurity, 24/7 monitoring, and reliable customer support for enterprise-level clients.
Vendor management
We’ll streamline vendor management processes by negotiating contracts, controlling costs, reducing risk, and ensuring the best service delivery and full compliance.
Scalability
Choose from three different totalIT solutions with optional add-ons to match the evolving needs of your growing business. From company expansions to reorganisations, we’re by your side.
Customer support
We’re available 24/7 every day. We always aim to respond promptly to your problems and challenges when they arise and support your employees.
Cost-effective
Full IT support to suit your budget, and our rapid response to cyber threats will save you expensive downtime and maximise productivity.
Cybersecurity
totalIT from ramsac constantly monitors your IT estate for data breaches and threats and offers the highest level of cybersecurity protection.
Disaster recovery
We provide complete data backup and develop rapid recovery protocols to minimise downtime and mitigate financial losses during an IT emergency.
Staff training
We’ll deliver full cybersecurity awareness training for your employees to keep your data protected and improve efficiency.
Rest assured we are accredited by…
Our full range of IT support services for large businesses and enterprises
Flexible, managed IT support
Dedicated IT specialists & account managers
Effective disaster recovery
24/7 cybersecurity protection
Cloud migration services
Flexible, managed IT support
Our award-winning managed IT support is the preferred choice for large and ambitious UK businesses. Whether you’re eager to fill a specific skills gap in your IT operations or require fully-managed IT support, we’ll construct a plan just for you.
Dedicated IT specialists & account managers
Access our friendly team of IT experts, and work with our dedicated account managers to ensure your entire IT estate is fully protected and operational 24/7.
Effective disaster recovery
Mitigate risks and data loss with our solid disaster recovery plan. We use innovative tools and processes to recover or continue IT operations, software, and systems in the event of human or natural disaster.
24/7 cybersecurity protection
Leveraging advanced artificial intelligence and machine learning, we identify risks and spot data breaches as they occur to minimise impact on your business.
Cloud migration services
We help your business expansion plans by seamlessly migrating your technology to the cloud. You’ll benefit from enhanced security and scalability in addition to greater cost-effectiveness.
We are trusted by the following charities and non-profit organisations:
Sectors we work with
We go beyond traditional IT support for the sectors we serve. Through our specialist knowledge, we act as a trusted advisor and service supplier in challenging areas such as information security, IT strategy, cloud computing, and so much more.
Building relationships, creating strategies: our culture and core values
For more than 30 years, we’ve helped large enterprises build advanced, bespoke IT strategies. Our totalIT services take care of every aspect of your IT infrastructure so you can unlock the full potential of your business.
We strive to be the best in our industry, and our culture and core values continue to drive us forward and deliver growth for our partners.
Our clients receive the highest level of managed IT support and customer service, whether they’re speaking to a relationship manager, technical lead, or finance team.
If you’d like to find out what it means to belong to the ramsac family, our culture book provides insight into how we work.
From procurement to delivery and 24/7 support
The procurement process can be complex even for large businesses and enterprises. We’re here to help you every step of the way so that you can find the right IT support to match your needs and ambitions. With totalIT from ramsac, your future is in safe hands.
Firms change their IT provider for a variety of reasons including:
- Requirements not being met: We work with your team to understand your requirements before delivering a reliable, scalable IT solution that matches your needs and business goals.
- Inadequate cybersecurity measures: Our totalIT solutions include a full cybersecurity health check and safeguard your data against cyber threats and data breaches to ensure business continuity.
- Dissatisfaction with products on offer: We leverage our Gold partnerships with industry-leading hardware and software providers to plan, implement, and manage the most up-to-date, AI-powered security systems.
- Cost increases: We agree a fixed cost with your organisation with simple budgeting and affordable pricing to spare you from any nasty surprises.
- Poor customer service: We take great pride in the excellent customer service we deliver for our clients. Our friendly team uses jargon-free language and provides full customer support as and when you need it.
At ramsac, we work closely with our clients to determine their specific IT requirements and provide a cost-effective, affordable solution.
We can tailor our totalIT services to suit your needs and budget size which will give you a thorough, watertight business case to take your finance teams. It’s why people trust us and value the advice and support we provide. When you partner with ramsac it is just the start. Through clear communication, we will ensure you have all the IT support and tools you need to achieve your business goals.
Our clients want reliable, effective IT support
Here’s what they said about working with ramsac.
- View case study: Sir John Soane’s Museum
“Every encounter with any personnel from ramsac has always been a valuable, collaborative, engaging and a learning experience.”
- View case study: Guy’s and St. Thomas’ Charity
“The main benefit of using ramsac is having people who are normal, human, friendly, and knowledgeable giving us great IT support.”
- View case study: Emerging Futures
“totalIT has reduced our level of risk significantly and completely removed the burden of endless worry about managing our IT infrastructure.”
Working with you on the procurement process
Our approach to migration depends on you and your company, but we largely follow the same steps and processes that we’ve refined over the years.
01
Identify business needs
We help you determine your exact business needs in relation to the products or services being sourced.
02
Full technical review
We review your existing tech stack and establish clearly defined requirements to keep the procurement process moving.
03
Product evaluation
We’ll weigh up the costs and benefits of the procurement process with additional IT support so that you fully understand ramsac’s detailed totalIT offering and how it differs from other providers.
04
Selecting a vendor
Harnessing information already gleaned from the procurement process, we conduct a full risk analysis and work with you to create a shortlist of services and products that meet your needs to take to your financial teams. This creates a clear roadmap for making your purchase decision.
What is enterprise-level IT support?
05
Drive negotiations
We help you create a strong business case for investment in your IT estate and give expert advice that supports you throughout contract negotiations.
06
Contract signing
After choosing ramsac as your managed IT provider, we work closely with your procurement team to ensure your service and software requirements are fully met before signing on the dotted line, marking the start of a new supplier relationship.
FAQs
Enterprise-level IT support is designed for large businesses and organisations, typically with 100+ employees. It refers to the full range of services offered by the provider from procurement assistance to troubleshooting and 24/7 cybersecurity support. Not only that, but it also involves everything from system administration and network management to cloud migration and customer care.
Enterprise-level IT support is flexible and scalable so that your IT estate can be adapted and expanded in line with growth and your company expansion plans.
Yes, enterprise IT support is a fully-remote service. Our technical teams monitor and support your entire IT infrastructure remotely without the need for onsite visits.
There are a vast number of reasons why large businesses choose to outsource their IT function, including:
• Tap into a diverse pool of experience: Leverage the wealth of knowledge available from a variety of IT backgrounds within our teams.
• Full scalability: We’ll test and introduce the latest IT solutions and innovations in line with business growth to ensure nothing in your system is slow you down.
• Enhanced security: Features like ramsac’s secure+ keep your systems secure and your data protected 24/7.
• Constant monitoring: We monitor systems and apply fixes before they become an issue and also constantly check devices to look for anomalies and signs of a cyberattack.
• Cost-effective: We will create an affordable plan that matches your budget and business needs.
Customer
Satisfaction Survey
All our clients are invited to provide a quick rating of satisfaction when we close a support request for them. Find out what they had to say.
