IT support in Guildford
No matter if you’re looking for fully managed IT services, enhanced cybersecurity or support with cloud migration, ramsac are here to help.
We offer 24/7, jargon-free IT support to keep your Guildford business, charity or organisation efficient, secure and most importantly, moving.
We understand your needs require more than a one-size-fits-all approach. That’s why we always look at the best solutions for your business. We are flexible with our services to help enhance your business’s strategic, productivity and security goals. Working closely with you as an extension of your business, we’ll provide friendly, helpful IT support when and where you need it.
Choose a local IT service that meets your needs
We’re here to help. Whether you need a fully managed IT service or just someone to help fill in the gaps in your business, we have the tools to do both. We’re local to Guildford businesses too, based just five minutes outside of Guildford town centre on the Old Portsmouth Road.
Our managed IT service allows us to work as an extension of your team, meaning you have immediate answers to any IT questions without hiring a huge team of experts.
At ramsac, we’re dedicated to helping you reach your goals and objectives. That’s why we work to reduce your downtime, streamline your processes, and improve your overall IT strategy. Enjoy all this, and more, with friendly, jargon-free support.
Enjoy a completely managed IT support service with totalIT
totalIT is our comprehensive IT management solution, offering three levels of support aligned to your business needs.
Need a fully managed IT service? Try totalIT
With totalIT, your Guildford-based business can experience a people-driven service that’s both proactive and supports your overall IT strategy. Enjoy the freedom of managed IT services for a fixed monthly fee with no hidden charges. With no cap on the number of support calls you can make, totalIT is as simple as IT support gets.
totalIT comes in three distinct packages to suit your business and its operations. We also simplify IT management for you and your employees thanks to our strategic and service-driven approach.
With totalIT, you’ll have access to a complete IT department without the need to hire anyone in-house.
Working both remotely and from our Guildford office, we offer a 24/7, 365 approach which means you’re never without help. So, even if it’s a public holiday or the middle of the night, totalIT will be there for you.
As part of our totalIT service, you’ll deal with our friendly bunch of experts, who aren’t afraid to answer your IT questions – no matter how minor or major they are. Combine this with our around-the-clock monitoring system, server management services, security maintenance, remote IT administration, and much more, totalIT can handle everything for you.
Your totalIT team has everything you need
When you partner with ramsac, you get access to a friendly bunch of experts who are always on hand to support you. Many businesses across Guildford have already benefitted from our services, so what’s stopping you? Here’s everything you can expect from our totalIT solutions.
24/7, 365 system monitoring
Enjoy proactive security alerts, track essential daily tasks and monitor anti-virus performance.
Your support team
Based in Guildford, our IT helpdesk is available 24/7 and offers you friendly, dependable support whenever you need it.
Technical consultants
Stop your IT from lagging or failing with our focused and proactive technical consultants.
IT support consultants based in the field
We’re not just a helpdesk, we have Guildford-based consultants on hand to visit your sites and assist you.
Remote IT administrator
Our remote administrators manage network admin functions, such as updates and patches, and provide you with a report each month.
Solutions architect
To help you produce a structured IT roadmap, we offer regular and strategic development time alongside impartial advice.
Procurement, license, and asset management
We absorb the hassle of expiry dates, license management and warranties so you don’t have to. In addition, we can support you with procuring new software and licenses for the programs you need.
User management team
Dedicated to your onboarding and offboarding process, our user management team coordinates IT requirements for new hires and leavers.
Relationship manager
This is your point of contact at ramsac. Our relationship managers provide support and strategic advice for your business.
Features of our IT support services in Guildford
Partnering with a local, Guildford-based IT company like ramsac can help you unlock the full potential of your IT investments. No matter your industry, our trained specialists offer critical advice and guidance to ensure your systems remain efficient and productive around the clock.
- A dedicated IT manager
- Receive regular strategic input and help with IT decision making
- Fixed monthly costs, no hidden extras
- Secure web portal to monitor the work we’re completing for you.
- Optional access to secure+ alongside our managed IT service, totalIT, that monitors, assesses, and reacts to cyber breaches.
- Fully managed IT support with 24/7 monitoring of server and workstation
- Access to Guildford-based technical advisors
- Jargon-free advice available 24 hours a day
- Certified IT professionals specialising in Microsoft, Citrix, Apple, Dell, HP, VMware & Veeam
- Quick responses to IT support requests
- Remote access help so we can take control of your PC and show you how to resolve an issue, live
totalIT – the first line of cyber defence for Guildford businesses
Businesses across Guildford hold a host of customer data – and as you’d imagine, this is incredibly attractive to cybercriminals.
This makes organisations and charities a prime target for data breaches – so it’s more important than ever that cybersecurity is an integral part of your business.
That’s why we’ve created totalIT. This not only protects customers from cyber-attacks but proactively looks at preventing them.
Similar to a cyber operations centre, totalIT is a fully managed service that enables us to check threats in real-time and respond. We’re here for you 24/7.
As part of the service, we offer full consultation so totalIT can work seamlessly with your business in mind.
Key features of totalIT from ramsac
totalIT is a scalable, managed IT service built to guide and support large and enterprise-level organisations as they grow and evolve. It provides full flexibility and choice, with three progressive tiers:
- totalIT essentials
- totalIT secure
- totalIT premium
Each tier allows you to begin with the service that suits your current needs and scale seamlessly in line with business growth.
Both totalIT secure and total IT premium are specifically designed with large and enterprise-scale businesses in the mind. Acting like your fully-managed IT department, totalIT provides day-to-day helpdesk support, dynamic system monitoring, advanced cybersecurity, strategic IT planning and everything else you need to keep your people productive, your systems resilient and your data safe.
Flexible, managed IT support for ambitious Guildford businesses
TotalIT essentials
Optional add-on available with IT roadmap planning (quarterly)
- Technical updates & system development (2 hours per month)
- User & access management including Microsoft 365 licence management
- Expert-led, jargon-free support
- Backup monitoring & Microsoft 365 cloud backup
- Live system compliance reporting
- Interactive support portal
- Strategic guidance and third-party renewals management
- Quarterly business review
Unlimited helpdesk
08:00/18:00 Monday–Friday
Our core service
totalIT secure
Includes everything in the TotalIT Essential package, plus:
- Technical updates & system development (4 hours per month)
- Third-party software patching
- Third-party software vulnerability management
- Priority one issue – inclusive call outs
- 24/7 end user device security
- 24/7 identity threat response security
- 24/7 information and event management security
- End user security awareness training (monthly)
- Cyber awareness training and phishing tests
- Quarterly 365 security report
- IT roadmap planning (quarterly)
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
totalIT premium
Includes everything in the TotalIT Essential package, plus:
- Annual in-person cyber awareness briefing
- Annual IT policies review
- Risk management & reporting
- Security gap analysis and cyber certification fee
- ISO 27001 gap analysis
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
Available add-ons:
- Dedicated senior consultant days (weekly, fortnightly, monthly or quarterly)
- Out-of-hours firmware patching
- Monthly IT planning meeting including IT roadmap management
- Onsite support consultant visits (daily, weekly, fortnightly or monthly)
IT support services for Guildford businesses
Our complete IT management package offers unlimited support 24/7 for a fixed monthly fee.
Fully managed IT support
Get expert support to develop your IT plans, roadmap and growth paths.
Cloud migration
Step-by-step assistance with migration to the cloud.
Projects & consultancy
Critical and impartial IT advice for projects.
Cyber Resilience Certification
Go for bronze, silver or gold certifications. These measure the security of your IT estate and help protect your organisation further
SharePoint consultancy
From file migration to setting up the cloud, our SharePoint consultancy service will save you time.
Microsoft 365
Migrate your workforce to Microsoft 365.
Cybersecurity training
We’ve got a great range of tools for both in-person and online training that keeps your workforce up to date.
Cybersecurity monitoring
Protect your firm and your people from cyber breaches.
PwC solutions
Our partnership with PwC enables us to support SMEs based in and around Guildford.
Additional IT support for in-house IT team
Working as an extension of your current IT team
As we offer a flexible service, we can plug any in-house gaps in your IT team. We know you don’t necessarily need a whole team of IT experts, so we offer a range of additional resources and expertise. Whether you need extra support during busy periods, when you’re not there, or at all times, we can help.
Supporting project planning
Whether you need independent advice to support your project planning, a sounding board for your ideas or a peer review before a project goes live, we can help.
Independent audits
We can perform an audit of your current infrastructure to help highlight areas for potential future development or areas of risk that need to be addressed.
Data security
If you’re looking for support with data security, our information security consultants can offer independent advice around data protection and system integrity when you need it.
Technology implementation, upgrades & management
We can offer assistance with project upgrades and technology including Microsoft Exchange and Microsoft 365, as well as implementation and management of VMWare & Citrix technology.
Case study: Challengers
Guildford-based charity, Challengers, were seeking jargon-free, friendly IT support alongside a stress-free migration to Microsoft 365. The charity wanted to work with an IT company that was always at the end of the phone when they needed help.
That’s where ramsac came in. Not only did we offer friendly support and advice, but we also made the process of Microsoft 365 migration seamless for them.
Benefits of our IT support services in Guildford
Our no-nonsense IT support solutions help organisations in the Guildford area remain secure and efficient with their IT. With 24/7, jargon-free advice and support available, ramsac’s experts are on-hand to assist whenever you need help.
By working closely in partnership with your organisation, we can help you unlock the full value from your IT investment.
- Remain cyber-secure and minimise potential disruption to your business
- Streamline communication between remote and office-based users
- Meet and exceed business objectives
- Enhance the productivity of your organisation
- Unlock the full power of Microsoft from the experts
Why choose ramsac for Guildford IT Support?
Reliable
We pride ourselves on our consistent levels of excellent service
Flexible
We work flexibly to provide you with a service that meets your exact needs.
Friendly
We don’t We work flexibly to provide you with a service that meets your exact needs.use complex jargon and are always happy to take your call
Our partners
Our clients want reliable, effective IT support
Here’s what they said about working with ramsac.
- View case study: Emerging Futures
“totalIT has reduced our level of risk significantly and completely removed the burden of endless worry about managing our IT infrastructure.”
- View case study: Guy’s and St. Thomas’ Charity
“The main benefit of using ramsac is having people who are normal, human, friendly, and knowledgeable giving us great IT support.”
- View case study: Reality Finance
“Our approach to cybersecurity has significantly changed since the breach. We have taken ramsac’s advice to go fully cloud-based.”
Surrey IT Support FAQs
Whether it’s day-to-day IT support you’re looking for, or a fully managed, 24/7 cybersecurity monitoring service, ramsac’s outsourced IT support services ensure that your business stays up and running.
As a local Guildford business, we’re able to provide close outsourced IT support when you need it. While IT support can be provided entirely remotely, we’re able to support you both remotely and in person when it’s needed, giving you peace of mind.
Different levels of IT support are needed for different businesses, and here at ramsac, we tailor our services to reflect just that. Whether it’s our totalIT or totalIT secure + service, we’ll ensure that your organisation gets the cybersecurity help it needs.
Whether it’s partly or fully managed, a significant benefit to outsourcing your IT support is flexibility. Tailored to suit the needs of your organisation from a top-level perspective to employee level, many elements of IT, if not all, can be outsourced.
Get directions from Guilford to ramsac
ramsac ltd
Compton House
The Guildway Campus
Old Portsmouth Road
Guildford, GU3 1LR
England
