IT support in Surrey
Regardless of whether you need full IT outsourcing in Surrey, support getting the most out of your Microsoft 365 or cybersecurity services, ramsac are ready and waiting to help.
Our fully managed 24/7 IT support service, totalIT, is 100% jargon-free, and keeps your Surrey-based business, charity, school, or other organisation, running smoothly on efficient and secure IT systems.
We know that a reliable IT support service needs to be flexible, and every business requires more than a one-size-fits-all approach. At ramsac, we adapt our services as needed so that we can help make sure your business’ security, productivity, and strategic goals are achieved.
Offering committed IT support in Surrey, we will work closely with you as an additional arm of your business to provide the service you need.
What our fully managed IT support in Surrey includes
totalIT is our comprehensive IT management package, available in three progressive tiers to match your needs. Options include 24/7, unlimited support at a fixed monthly rate.
Microsoft 365
We help you and your Surrey business get the most out of your 365 licences, managing them for you.
Projects & consultancy
Our teams offer impartial IT advice for individual and ongoing projects, either on-site at your Surrey premises or remotely.
24/7 support
Whenever you’re working, totalIT is there for you. Our Surrey-based teams provide the support you need, no matter the time of day.
Monthly reporting
No need to call us to check in on your IT estate, we’ll send you a comprehensive monthly report with updates and any actions needed.
Key features of totalIT from ramsac
totalIT is a scalable, managed IT service built to guide and support large and enterprise-level organisations as they grow and evolve. It provides full flexibility and choice, with three progressive tiers:
- totalIT essentials
- totalIT secure
- totalIT premium
Each tier allows you to begin with the service that suits your current needs and scale seamlessly in line with business growth.
Both totalIT secure and total IT premium are specifically designed with large and enterprise-scale businesses in the mind. Acting like your fully-managed IT department, totalIT provides day-to-day helpdesk support, dynamic system monitoring, advanced cybersecurity, strategic IT planning and everything else you need to keep your people productive, your systems resilient and your data safe.
totalIT service levels
Recommended for:
Organisations that need a reliable IT foundation
totalIT essentials is a solid foundation for businesses seeking trusted, proactive fully managed IT support. It delivers all the core services you need to keep your team productive, including reliable helpdesk access, regular patching, and detailed reporting.
Our core service
Recommended for:
Organisations that prioritise security and data protection
totalIT secure is built for organisations that prioritise strong cyber protection. Alongside day-to-day support, it includes 24/7 monitoring, backups, vulnerability management, and regular resilience reporting — giving you complete confidence that your systems are protected.
Recommended for:
Organisations in regulated sectors that need proactive protection & education
totalIT premium offers the ultimate level of IT partnership. Building on the features of totalIT secure, it adds strategic consultancy, dedicated on-site support, advanced planning, and compliance management for a fully comprehensive and proactive IT management solution.
The benefits of IT support for Surrey businesses
When you partner with ramsac, your Surrey organisation will benefit from jargon-free, no-nonsense IT support that resolves issues as quickly as possible. This means more time for you to focus on the important day-to-day tasks at hand.
- Keep your organisation and its people cyber-secure
- Maintain compliance across the board
- Enhance productivity company wide
- Strengthen communication between office-based and remote users
- Make the most of your Microsoft products
- Prioritise business objectives with a unique IT strategy
Rest assured we are certified & accredited by:
Why choose ramsac for Surrey IT support?
Reliable
You can trust us to consistently provide unparalleled service
Flexible
Our service will be adapted as required in order to meet your changing needs
Friendly
Our staff are always friendly and happy to help, avoiding the use of complex language
Get directions to ramsac’s Surrey-based office
Based in Guildford, Surrey, we’re close to the A3 and have good transport links across the county.
ramsac ltd
Compton House
The Guildway Campus
Old Portsmouth Road
Guildford, GU3 1LR
England
Customer
Satisfaction Survey
All our clients are invited to provide a quick rating of satisfaction when we close a support request for them. Find out what they had to say.
totalIT: 24/7 company protection
Don’t be part of the 32% of businesses that don’t realise they’ve had a cyber breach. totalIT from ramsac is the watchful eye over your IT estate.
If you’re a business in Surrey that doesn’t have any cybersecurity monitoring in place, then totalIT could be the answer.
totalIT is an industry-leading offering from ramsac that identifies risks and potential breaches before they cause havoc on your business.
How totalIT works for Surrey businesses
Combining advanced Artificial Intelligence (AI) and machine learning, we spot breaches and risks as they occur, enabling us to proactively put steps in place to minimise the impact. We can take immediate action to respond to potential cyber threats, locking down access and kicking out cyber criminals, providing protection 24 hours a day.
What does totalIT mean for your Surrey company?
Whether you’re a fully remote company or are back in the office full-time, totalIT offers a constant monitoring service of all your IT assets.
Unlike a reactive cybersecurity service that only responds after a breach, totalIT minimises the risk of a breach happening. By using a series of pre-determined measures such as locking account access down, totalIT puts steps in place to help prevent a breach from becoming worse or happening at all.
Then, if the alert happens outside of work hours, one of our Surrey-based team will be in touch on the next working day to help resolve any issues.
Compare totalIT managed IT services
View our comprehensive totalIT solutions, available in three progressive tiers:
TotalIT essentials
Optional add-on available with IT roadmap planning (quarterly)
- Technical updates & system development (2 hours per month)
- User & access management including Microsoft 365 licence management
- Expert-led, jargon-free support
- Backup monitoring & Microsoft 365 cloud backup
- Live system compliance reporting
- Interactive support portal
- Strategic guidance and third-party renewals management
- Quarterly business review
Unlimited helpdesk
08:00/18:00 Monday–Friday
Our core service
totalIT secure
Includes everything in the TotalIT Essential package, plus:
- Technical updates & system development (4 hours per month)
- Third-party software patching
- Third-party software vulnerability management
- Priority one issue – inclusive call outs
- 24/7 end user device security
- 24/7 identity threat response security
- 24/7 information and event management security
- End user security awareness training (monthly)
- Cyber awareness training and phishing tests
- Quarterly 365 security report
- IT roadmap planning (quarterly)
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
totalIT premium
Includes everything in the TotalIT Essential package, plus:
- Annual in-person cyber awareness briefing
- Annual IT policies review
- Risk management & reporting
- Security gap analysis and cyber certification fee
- ISO 27001 gap analysis
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
Available add-ons:
- Dedicated senior consultant days (weekly, fortnightly, monthly or quarterly)
- Out-of-hours firmware patching
- Monthly IT planning meeting including IT roadmap management
- Onsite support consultant visits (daily, weekly, fortnightly or monthly)
Our clients want reliable, effective IT support
Here’s what they said about working with ramsac.
- View case study: Emerging Futures
“totalIT has reduced our level of risk significantly and completely removed the burden of endless worry about managing our IT infrastructure.”
- View case study: Guy’s and St. Thomas’ Charity
“The main benefit of using ramsac is having people who are normal, human, friendly, and knowledgeable giving us great IT support.”
- View case study: The Nuffield Foundation
“It was really clear about 2 minutes into our first meeting with ramsac, we knew they were the right supplier for us. It wasn’t even a question.”
Surrey IT Support FAQs
IT support is essential to any business, no matter where you’re based. From day-to-day maintenance to establishing your cybersecurity strategy, IT support enables your business to avoid downtime, remain compliant and even improve productivity.
Despite remote IT support being readily available, local IT services support you in a number of ways that a remote-only service can’t. As a local Surrey business, we can support you both remotely and in person where needed, so you can always rely on us to keep your business up and running.
The size of your organisation will impact the cost of your outsourced IT support, as well as the specific services you require. To see how we can help, we recommend getting in touch.
A cybersecurity attack can happen at any time, no matter the size or scale of your operation. Cybersecurity monitoring is essential in order to protect your business from an increasing number of damaging cyberattacks.
